Really good service should always be rewarded and today, I had the most amazing service from Thames Water. Seriously polite, friendly guys who came out really quickly. I'd expected to be waiting for a couple of weeks, but actually they were here in around 12 hours... and it's a Sunday... and they were apologetic for not getting here more quickly.
They unblocked a drain and flushed all the drains through near the house and then tidied it all up afterwards. They'd also been great at communicating when they'd be arriving too.
Thanks to you Darren and Adam and thank you Thames Water.